SUPPORT RESOURCES

If at any stage during the study you become distressed or require additional support / advice from someone not involved in the research, there are a range of national and state-based services you may wish to contact.

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NATIONAL RESOURCES

LGBTI support

Crisis support & mental health

  • Lifeline: 13 11 14 (24 hours)

  • Mental Health Crisis Team: 1300 011 511

  • Suicide Call Back Service: 1300 659 467 (24 hours)

 

Drug and alcohol support

  • National Alcohol & Other Drug Hotline: 1800 250 015 (24/7 telephone counselling, support, referrals and information for those affected by alcohol or other drugs)

  • Family Drug Support 24-hour line: 1300 368 186 (24/7 telephone support for families and carers in crisis due to alcohol and other drug issues.)

Homelessness / Housing

  • Ask Izzy: askizzy.org.au - a website that connects people with services including housing services based on their personal circumstances

 

Relationship support

  • Relationships Australia: 1300 364 277 - Relationship support services for individuals of all sexual orientations operating in all states and territories

  • Say It Out Loud: sayitoutloud.org.au - encourages people from LGBTQ communities to open share about their relationships and provides information about healthy and abusive relationships.

 

Sexual assault, domestic and family violence

  • 1800RESPECT: 1800 737 732 - A 24/7 confidential counselling and support service for sexual assault or domestic or family violence.

 

COVID-19 information

  • National Coronavirus Helpline: 1800 020 080

STATE-BASED SERVICES

For state-based services, please click on your state below:

NEW SOUTH WALES

  • Mental Health Line - 1800 011 511 - The Mental Health Line is a 24-hour telephone service operating seven days a week across NSW.

  • Twenty10 incorporating GLCS NSW Metro: 8594 9555; Regional: 1800 65 2010; or info@twenty10.org.au - Works with LGBTIQA+ people and provides a range of  specialised support services for young people (aged 12-25) including housing, mental health, counselling and social support. For adults, Twenty10 incorporating GLCS NSW also provides social support and telephone support.

  • ACON - 1800 063 060 - ACON is a NSW based organisation specialising in HIV prevention, HIV support and LGBTIQ health. Services include state-wide counselling, care coordination, and Substance use services including counselling, advice and needle and syringe programs focus on reducing harm in a supportive and non-judgemental way.

  • Pivot Point - pivotpoint.org.au - Pivot Point is a website with information about alcohol and drugs for the LGBTQ community.

  • Domestic Violence Line - 1800 656 463, 1800 671 442 (TTY, Hearing Impaired) - Trained female counsellors can help you contact police, get medical care, obtain an AVO, develop a safety plan or find emergency accommodation – available 24/7.

  • NSW Rape Crisis Centre - 1800 424 017 - 24/7 telephone and online crisis counselling for anyone who has experienced or is at risk of sexual assault.

  • Local drug and alcohol intake lines:

Albury Wodonga Health Network - (02) 6058 1800

Central Coast - (02) 4394 4880

Far West - 08 8080 1554

Hunter New England - 1300 660 059

Illawarra Shoalhaven - 1300 652 226

Mid North Coast - 1300 662 263

Murrumbidgee - 1800 800 944

Nepean Blue Mountains - 1300 661 050

Northern NSW - (02) 6620 7608 (Lismore) (02) 5506 7010 (Tweed Heads)

Northern Sydney - 1300 889 788

South Eastern Sydney - (02) 9332 8777 (Northern) (02) 9113 2944 (Central)

South Western Sydney - (02) 9616 8586

Southern NSW - 1800 809 423

Sydney - 1800 793 466

Western NSW - 1300 887 000

Western Sydney - (02) 9840 3355

  • Alcohol and Drug Information Service - (02) 9361 8000, 1800 422 599 (rural) - Offers information, advice, referral, intake, assessment and support 24 hours a day.

  • NSW Quitline - 13 7848 (13 QUIT) - Confidential telephone information and advice services to help smokers quit and stay quit. Accompanying website with additional tools and resources. Weekdays: 7am – 10.30pm; Weekends/Public Holidays: 9am – 5pm.

  • Link2Home - 1800 152 152 - State-wide homelessness information, assessment and referral telephone service. This 24/7 service can provide short-term, emergency or crisis accommodation.

 

VICTORIA

  • SuicideLine - 1300 651 251 - SuicideLine Victoria is a free 24/7 telephone, video and online counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide.

  • Switchboard 1800 184 527 (3pm-midnight, 7 days) Anonymous, free telephone counselling, information and referrals for the LGBTQIA+ communities of Victoria and Tasmania.

  • Thorne Harbour Health 03 9865 6700 - Thorne Harbour Health is a Victoria-based health promotion organisation specialising in LGBTI health, HIV prevention, and support for people living with HIV in Victoria and South Australia. They provide drug and alcohol counselling.

  • Touchbase - 1800 015 188 – available 24/7 or (03) 9322 3555 - Touchbase is a website with information about alcohol, drugs and smoking for the LGBTQ community.

  • Safe Steps Family Violence Response Centre - 1800 806 292 - Services including telephone-based support, court support services and trauma counselling for women and children who have been victims of domestic violence.

  • Sexual Assault Crisis Line1800 806 292 - Telephone support and counselling for anyone who has been sexually assaulted or abused or is concerned someone they care about may have been assaulted or abused.

  • DirectLine - 1800 888 236 - In Victoria, drug and alcohol related treatment is accessed through either DirectLine or by contacting a local intake provider or health provider such as a GP. DirectLine provides 24/7 counselling, information and referral. ​

  • Quitline Victoria - 13 7848 (13 QUIT) - Resources including the Quitline to help people quit smoking and stay quit.

  • Crisis Accommodation Service - 1800 825 955 - 24/7 number which directs you to the closest service, or - if after hours – Salvation Army Crisis Services

  • Family Access Network  - (03) 9890 2673 or fan@fan.org.au - Homelessness support service for youth up to 25 including for LGBTIQ young people. 

 

QUEENSLAND

  • Mental Health Access Line - 1300 642 255 - A confidential mental health telephone triage service for Queenslanders that provides the first point of contact to public mental health services.

  • Diverse Voices 1800 184 527 (3pm – midnight, 7 days) A non-profit organisation with a focus on the wellbeing of the lesbian, gay, bisexual, transgender, queer and intersex (LGBTQI) communities through the operation of teleweb counselling services.

  • The Queensland AIDS Council (QuAC)Brisbane: 3017 1777; outside Brisbane: 1800 177 434 - A non-profit organisation that provides support services, information and counselling for sex and gender-diverse people in Queensland.

  • DV Connect Womensline - 1800 811 811 – Free telephone crisis counselling, interpreter services, safety planning and referrals to crisis accommodation. Available 24/7.

  • Sexual Assault Helpline - 1800 010 120 - Telephone support and counselling for anyone who has been sexually assaulted or abused or is concerned someone they care about may have been assaulted or abused.

  • Alcohol, Tobacco and Other Drug Services - Locate services for you through ADIS (1800 177 833) or by using the government’s service finder https://www.qld.gov.au/health/contacts/service-finder - In Victoria, drug and alcohol related treatment is accessed through either DirectLine or by contacting a local intake provider or health provider such as a GP. DirectLine provides 24/7 counselling, information and referral. ​

 

SOUTH Australia

  • Mental Health Triage Service - 13 14 65 - This 24/7 service is the main point of access for mental health services in SA. It is staffed by mental health clinicians. It can provide advice and information in crisis situations as well as assessment and referral to acute response teams where appropriate.

  • Bfriend 8202 5190 Phone, email and face-to-face support for sexuality- and gender-diverse people. They also have a structured mentorship program.

  • SHINESA 1300 794 584 - SHINESA offer a Sexual Health line and clinical services (including doctors and counsellors) for people who are intersex, gender diverse and of all sexualities. They also offer a Gender Wellbeing Service for people who are transgender, gender diverse and gender questioning.

  • Women’s Safety Services - 1800 800 098, 1300 782 200 (business hours) – A range of services including a crisis phone line and services that cater to Indigenous and migrant women and children escaping violent situations.

  • Yarrow Place Sexual Assault Service - 08 8226 8787 (Adelaide), 1800 817 421 (outside Adelaide) - Telephone support and counselling for anyone who has been sexually assaulted or abused or is concerned someone they care about may have been assaulted or abused.

  • Know Your Options - Directory of services, treatment options and related information for alcohol and other drug treatment and support in South Australia.

  • Alcohol and Drug Information Service - 1300 13 1340 - A confidential telephone counselling, information and referral service.

  • Quitline - 13 7848 (13 QUIT) - Confidential telephone service offering information and support to help people quit smoking. Also, the accompanying website including resources such as live online chat.

 

WESTERN Australia

  • Mental Health Emergency Response Line - Metro: 1300 555 788; Other areas: 1800 676 822 - This 24/7 line provides assessment, specialist intervention and support for people experiencing a mental health emergency and, if required, referral to a local mental health service.

  • My Services This website provides a directory to appropriate services based on your personal circumstances.

  • Living Proud 1800 184 527 (7-10pm, Monday - Friday) - Available to anyone to talk about sexuality and gender, no matter what they identify as. Their phone counsellors can also refer you to gender- and sexuality-friendly doctors, psychologists, counsellors or lawyers, and other community groups that you might wish to connect with.

  • The Freedom Centre - 9228 0354 – Provides safe social spaces, peer support, information and referral for young gay, lesbian, bisexual, trans, intersex, queer and questioning young people under age 26.

  • Women’s Domestic Violence Helpline - 1800 007 339 (available 24/7) or (08) 9223 1188 - Support including phone counselling, referrals to local support services and support in escaping situations for women experiencing family and domestic violence.

  • Crisis Care1800 199 008 - 24/7 telephone information and counselling service for people in crisis or needing urgent help for issues such as family and domestic violence, suicidal ideation, homelessness and child protection concerns.

  • Alcohol and Drug Information Service - (08) 9442 5000 or 1800 198 024 (rural) - 24/7 confidential, non-judgmental telephone counselling, information, referral and support lines for alcohol and drug use.

  • Entrypoint Perth - 1800 124 684 or (08) 6496 0001 - Free assessment and referral service assisting people who are homeless or at risk of homelessness in Western Australia to access accommodation and support options.

 

TASMANIA

  • Mental Health Services Helpline - 1800 332 388 - A free call for mental health advice, assessment and referral in Victoria.

  • Switchboard 1800 184 527; admin@switchboard.org.au Anonymous, free telephone counselling, information and referrals for the LGBTQIA+ communities of Victoria and Tasmania.

  • Family Violence Response & Referral Line - 1800 633 937 – Available 24/7, the referral line provides access to emergency services, court and legal services, counselling services, the offender program, and more.

  • Laurel House - 03 6334 2740 (Northern Tasmania), 03 6431 9711 (North West Tasmania), 1800 697 877 (after hours support statewide) - Free counselling, 24/7 crisis support and education for adults and children who have experienced or been affected by sexual assault.

  • Sexual Assault Support Service Southern Tasmania - 1800 697 877 - 24/7 support, information and counselling in Southern Tasmania for those who have been affected by any form of sexual violence.

  • Alcohol and Drug Information Service - 1300 139 641 (general), 1800 811 994 (emergency) - Information and appointments for state-wide alcohol and other drug services.

  • Quit Tasmania - 13 7848 (13 QUIT) - Telephone support service and online resources to assist people in quitting smoking.

  • Housing Connect - 1800 800 588 - 24/7 access to housing and support needs including emergency accommodation.

 

NORTHERN TERRITORY

  • Northern Territory Mental Health Line - 1800 682 288 - A 24 hour mental health hotline.

  • Northern Territory AIDS and Hepatitis Council (NTHAC) 8944 7777; info@ntahc.org.au The NTAHC is the main point of contact for people in the Northern Territory who have questions about sexuality or gender, and can put you in contact with local services that provide support.

  • Domestic Violence Crisis Line 1800 019 116 - 24/7 telephone counselling, information and referrals for those experiencing or who have experienced domestic violence.

  • Ruby Gaea Darwin Centre - 08 8945 0155 – Free and confidential counselling and support to women affected by sexual violence. Medical and legal support is available.

  • Alcohol and Drug Information Service - 1800 131 350 - Offers information, advice, referral, intake, assessment and support 24 hours a day.

  • Quitline - 13 7847 (13 QUIT) - Counselling and support line for quitting smoking and accompanying website.

 

AUSTRALIAN CAPITAL TERRITORY

  • Access Mental Health (ACT Crisis Assessment and Treatment Team) - 1800 629 354 - This is a 24/7 outreach service. Their role is to provide a highly accessible and responsive acute mental health assessment and treatment service in the most appropriate setting. This is appropriate for situations that require immediate attention.

  • AIDS Action Council -  (02) 6257 2855 (9am–4pm, Monday–Friday) Provides face-to-face counselling and access to social groups in the ACT for people of diverse sexuality and gender.

  • A Gender Agenda -  (02) 6162 1924 - Information website and online community for gender-diverse people in the ACT. Information on support groups that you can connect with is also available via their website.

  • Domestic Violence Crisis Service - (02) 6280 0900 – A range of services including crisis intervention, legal support and advocacy, and support groups – available 24/7.

  • Canberra Rape Crisis Centre -  (02) 6247 2525 (7am-11pm), 0488 586 518 (Text only) - Rape crisis support, counselling, advocacy and support programs for any man, woman or youth who has experienced any form of sexual abuse at any time in their lives.

  • Alcohol and Drug Program - (02) 5124 9977 - 24/7 helpline is the first point of contact for all Canberra Health Services’ Alcohol and Other Drugs Services. Provides information, advice and support.

  • OneLink - 1800 176 468 - OneLink provides services for people who are homeless or at risk of homelessness.